We understand that sadly not everyone can attend every event that they book. We wish to give you some peace of mind, although our promise does not extend to all circumstances. Our promise is that we will provide you with a refund for any unused booking if you are unable to attend the booked event due to any of the circumstances set out below.
The promise we offer is an additional service and totally optional. It is a promise that we will make a refund to you in certain limited circumstances for the payment of an additional fee in addition to your booking fee.
Refund Promise is not an insurance nor covered by the Financial Services Compensation Scheme.
This promise is administered by TicketPlan on our behalf. Please direct any questions that you may have as regards this promise or any refund to them at the address given below. Definitions are given at the end of this document.
Provided that the relevant booked event has not taken place and you give written notice to us within fourteen (14) days of having taken advantage of our Refund Promise, of your wish to cancel the benefit of your Refund Promise, then this promise will be cancelled and your fees paid in respect of the promise will be repaid.
Please note that all relevant reports must be provided in English. We cannot deal with any other language. Our promise is subject to English law.
Except as provided below under the heading “When we will not refund”, we will refund the cost of your booking if you are unable to attend a booked event due to:
We will not make a refund where:
If the above conditions are fulfilled, we will refund you the purchase price including any booking fee, of the booked event.
Our refund will not include travelling or associated other expenses (unless travel costs are included as part of the total booking price, in which case we will refund the amount of those costs so included).
We will not pay any costs you incur in submitting or providing evidence to support your refund application.
The following apply to ALL requests for a refund:
You must either visit www.ticketplangroup.com/refund-application-form and complete an online refund application form, or write to us at TicketPlan Limited, Evolution House, New Garrison Rd, Southend-on-Sea, UK, SS3 9BFin order to request a refund application form as soon as reasonably possible after becoming aware of circumstances that may lead you to request a refund.
You may be asked to provide at your own expense the following:
The following words or phrases have the meaning shown below wherever they appear in bold in this document.
TicketPlan - Refund Promise - Gigantic Tickets (Rev: 25.11.2021)